Asking for help

Reaching out for assistance is an important step in ensuring safety and support within sports environments. AtAsk for Sam, we are dedicated to providing help and guidance to children and their guardians when they need it most. This article will guide you through the best ways to contact us and what you can expect when you do.

How to Reach Out for Assistance

1. Online Reporting Tool: Our primary method for seeking help is through our 'Asking' tool available on our website. This tool allows you to confidentially report concerns about abuse or any issues related to sports environments. Here’s how to use it:

* Visit our website: Navigate to the “Asking” tool section. * Fill out the form: Provide details about your concern. You can remain anonymous if preferred. * Submit your report: Once submitted, your report will be reviewed by our Safe Adult Mentors (SAMs), who are trained to handle such situations with care and discretion.

2. Contacting Safe Adult Mentors (SAMs): SAMs are available at sporting events where our logo is displayed. They are trained professionals who are ready to assist and offer support:

* Look for SAMs at events: Find them at any event displaying our logo. They can be approached for help and guidance. * Speak directly: If you need immediate assistance, approach a staff member and ask for a SAM. They will assist you or direct you to someone who can.

3. Email Support: For general inquiries or support, you can contact us directly via email:

* Email Address: [email protected] * Response Time: We aim to respond to all emails within 24-48 hours. If your concern is urgent, please indicate this in your email to ensure prompt attention.

What to Expect When You Reach Out

1. Confidentiality: We prioritize your privacy and confidentiality. Whether you use the online tool or contact us directly, all information shared is handled with the utmost discretion.

2. Support and Guidance: Our team of SAMs is dedicated to providing support and assistance. When you reach out, you can expect:

* A Listening Ear: We will listen to your concerns without judgment and provide empathetic support. * Actionable Steps: Depending on the situation, we will guide you through the necessary steps to address the issue effectively. * Follow-Up: If necessary, we will follow up with you to ensure that your concerns are addressed and to provide any additional support.

3. Resources and Information: In addition to immediate support, we offer various resources and educational materials to help you understand your rights and the available support mechanisms.

Need Help?

If you or someone you know needs assistance, don’t hesitate to reach out. Our team is here to ensure that you receive the support and information you need to create a safer and more positive sports environment. For any questions or further assistance, please contact us at [email protected]. We’re here to help!